The World Health Organization (WHO) has declared COVID-19 a pandemic. This has created a surge in call volumes, overloading our lines and exceeding capacity resulting in some callers hearing a busy signal.
We’re investigating options to expand capacity as well as taking steps to immediately reduce non-critical outbound phone activity. A notification has been posted on the Allianz website advising customers of the service impact and requesting any calls that are not regarding an active medical travel emergency to please call back in 30 minutes or to visit the website for further updates.
Effective March 11, 2020
Important Notice Regarding Coronavirus (COVID-19)
Over 100 countries have reported confirmed cases of coronavirus, and the World Health Organization has
assessed the global risk for coronavirus as “very high”.
Travel insurance is intended to cover losses arising from sudden and unforeseeable circumstances. Any
claims resulting from events known to you when purchasing your insurance are not covered.
Please review the following information related to coronavirus to understand how it relates to your policy.
Trip Cancellation and Trip Interruption Benefits
Effective March 11, 2020, we have determined coronavirus to be a known event for Trip Cancellation and Trip
Interruption. As a result, any Trip Cancellation or Trip Interruption claims related to coronavirus will not be
payable if your policy was purchased on or after March 11, 2020.
10-Day Free Look
Please review your policy when you receive it to ensure it meets your needs. You have 10 days after
purchase to return this policy for a full refund, provided you have not departed on your trip and a claim has not
If you have any questions regarding this notice or your policy, please contact your travel insurance consultant.
Protect yourself with the CUMIS Travel Insurance Program. Enjoy that secure feeling knowing that the unique coverage and service offered are designed with your needs in mind.
Whether you are still in school, well into retirement, a world traveller or off on a quick weekend escape, coverage options are available that fit your lifestyle.
The CUMIS Travel Insurance Program offers you:
- Up to $10 million in out-of-province coverage for emergency hospital and doctor visits
- Exceptional claims service when you need it most
- Affordable coverage with plans starting as low as $20 per trip.
- 24/7 access to multi-lingual emergency travel assistance
- Convenient multi-trip plans ideal for frequent travellers, including an 8-day plan
- Assistance with lost or stolen travel documents
- Quick and easy application process
Purchasing the coverage couldn’t be easier - select your plan and call 1-877-885-2847.
Travel insurance does not cover everything. For a complete description of benefits and exclusions, please see the certificate of insurance. This product is underwritten by CUMIS General Insurance Company, a member of The Co-operators group of companies, and administered by Allianz Global Assistance is a registered business name of AZGA Service Canada Inc.