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Claims

Returning Home

As you and your neighbours prepare to return home to begin to rebuild your lives and your community, we wanted to share some helpful information. The provincial and municipal governments will be providing details of the re-entry plan. Please review and follow their instructions carefully.

We will be available in Fort McMurray at:

  • 140 – 9521 Franklin Avenue
  • 1 – 310 Thickwood Boulevard

And these temporary locations:

  • 9816 Hardin Street (across from Peter Pond Mall)
  • 4 - 310 Thickwood Boulevard

You can also contact us by phone at 1-800-810-2847.

Drinking Water and Air Quality

  • Read public announcements to find out if local tap water is safe to drink.
  • The government has shared concerns about the air quality in Fort McMurray. If you or a family member has breathing difficulties or asthma, take appropriate precautions to protect yourself.

Supplies to Bring

Stores may not be open when you return home. Consider bringing the following items with you:

  • 3 to 7 day supply of non-perishable food
  • 3 to 7 day supply of bottled water
  • Pharmaceuticals
  • Dietary supplements
  • Mobility aids
  • Flashlight and batteries
  • Tape for taping your fridge and freezers closed
  • First aid kit

Check the Exterior of your Home

When you get home, use caution and complete an exterior safety check:

  • Walk the perimeter of your home, watching for obstacles such as fallen power lines, poles, hidden electrical hazards, nails, broken glass, and fallen debris. Check trees for fire damage.
  • Fire retardants can cause eye irritation, dry skin and stinging to cuts and scrapes on your skin.
  • Complete a thorough inspection of the exterior of your home and property. Note any damage or debris.
  • Take photos of any damage.

Check the Interior of your Home

When you enter your home:

  • Check for water damage.
  • If electrical power has been restored safely, check that sump pumps are working.
  • If you have water, soot or smoke damage, please contact us immediately and our staff or contractors may attend your home to assess and begin the clean-up as soon as possible.
  • Take photos of any damage, including any items that need to be thrown away immediately.

If you have damage to your home and/or vehicle, contact us immediately at 1-800-810-2847.

Fridge and Freezer

If the power has been off to your home for a length of time, it is likely the food in your fridge and freezer has spoiled. We recommend that you not open your fridge or freeze – including to clean it. Opening the fridge or freezer will cause a terrible odor, and could cause leaks that damage flooring.

  • Tape the fridge/freezer closed, without opening the appliance.
  • Tape it closed before you move it.
  • Plug the freezer in to refreeze the contents.
  • Take photos of the exterior your fridge and freezer.
  • The municipal government will give you instructions on how to dispose of items.
  • For food, a good guideline to remember: "When in doubt, throw it out."

If your home lost power for an extended period of time, it is likely that the food in your fridge/ freezer has spoiled and rotted. In this circumstance, we recommend that you do not open these appliances. We'll help you make a list of the foods you had stored in the appliance(s), and if coverage is available in your policy, the value will be included in your settlement.

Vehicles and Trailers

As a result of firefighting efforts, some vehicles and trailers were moved. If you return to Fort McMurray and find that your vehicle has been moved, please contact the municipality at 1-800-973-9663.

South of Fort McMurray

If you left your vehicle south of the Hwy 63/881 junction, call Highway 63 Towing and Recovery at 1-877-671-2717 to confirm if your vehicle is at the Wandering River yard, approximately 230 km north of Edmonton.

North or Inside Fort McMurray

If you left your vehicle on Highway 881, on Highway 63 north of the Highway 63/881 junction, or on Highway 63 within Fort McMurray urban limits, call 310-4455 to retrieve your vehicle. If calling from outside Alberta, please call 1-844-406-3276.

Claiming vehicles

Vehicle owners will be escorted by the RCMP to the pick-up location in small groups on a first-come, first-served basis. Call 310-4455 to arrange access.

Important Numbers:

The Co-operators Claims Response Centres

Regional Emergency Services

ATCO

Electricity

Natural Gas

Utilities