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Our claims offices are experiencing a high volume of calls

Our claims offices are experiencing a high volume of calls. You may experience delays.

Due to the recent winter storm, our Claims offices are experiencing a high volume of calls. As a result, the response times may be longer than normal in some areas.

We are working to answer your calls as soon as possible and ask for your support and patience. 
If it is safe to do so, we encourage you to take precautions to help prevent any damage to your property. Listed below are property maintenance and safety tips for your consideration (some clients may have received these tips from us yesterday):

Freezing Rain:

  • Keep your car off the road. Freezing rain can make roads slippery in seconds. If you can, wait until roads have been salted or sanded and stick to major routes. Remember that it takes longer to stop on snow and ice, so stay well behind the car in front of you.

  • If you have to go outside, be aware of ice sheets and ice-covered branches or wires, which could break and fall under the weight.

  • See downed or hanging power lines? Let your power company or local police know. Assume the lines are still live and keep away from them. If you drive onto a downed line, stay in your car. Back away slowly, call for help and wait until it arrives. Do not try to move the line.

Power Outages:

  • Avoid opening your freezer or fridge doors unless absolutely necessary.

  • Whenever possible, use wind-up or battery powered light sources. If you must burn candles, always use sturdy candle holders. Never leave lit candles unattended, and keep them out of reach of children. Always extinguish candles before going to bed.

  • Never use generators, camp stoves, or other gas or propane devices inside your home or other enclosed spaces. They can create a build-up of carbon monoxide, which is an odourless, colourless gas that can cause serious illness and even death. If you are feeling light-headed or nauseated and suspect CO poisoning, seek medical attention as soon as possible.

  • If you have to leave your home, shut off the water at the main valve. Follow these steps from CMHC.

  • Monitor local media for updates so you can make appropriate arrangements and remain aware of safety advisories from authorities. Check the Weather Office website for updates.
Thank you for your patience and understanding.