More Information & Privacy

Need more information?

• Refer to your certificate of insurance for information about eligibility, benefits, exclusions, limitations and termination of benefits
• You can obtain information regarding the status of your claim by calling our Claims Centre from 8 a.m. to 8 p.m. Eastern Standard Time
• Your credit union or credit card provider can confirm if a benefit payment has been received

Your privacy:

Protecting your privacy is important to us. Privacy legislation requires that we do not disclose information relating to a claim to anyone but the claimant or in the case of a Life Claim, the estate representative. When you are calling for the status of a claim we will verify key pieces of information with you to ensure you are the claimant or estate representative. If the degree of your disability necessitates that we discuss your claim with someone other than yourself (i.e. your spouse), we require written authorization from you to do so. If we do not have your written authorization to speak with the individual calling we will ask if you are available to provide verbal authorization for the call. For Life Claims, we will confirm we are speaking with the estate representative.